Refund and Returns Policy

Thank you for shopping at buy-galaxy.shop.
We want you to be fully satisfied with your purchase.
If you are not happy with your order, we are here to help.

1. Return Eligibility

You may request a return or exchange within 30 days of receiving your order if:

• The item is unused and in its original condition
• The item has all original tags, packaging, dust bags, and accessories
• The item is not listed under non-returnable items (see Section 6)

To start a return, contact us at:
Email: support@buy-galaxy.shop

2. Return Process

Once you submit your return request:

1. We will review your request within 2–5 business days
2. Approved returns will receive a return authorization and instructions
3. You must ship the item back within 7 days after approval
4. Once we receive and inspect the returned item, we will notify you of the refund or exchange status

Returns sent without prior approval will not be accepted.

3. Refunds

If your return is approved:

• Refunds will be issued to your original method of payment
• Refund processing time: 5–10 business days after inspection
• Shipping fees, customs duties, and taxes are non-refundable
• Any return shipping cost is the responsibility of the customer unless the item is defective

4. Exchanges

We offer exchanges for:

• Wrong item received
• Product defects
• Size or color replacement (subject to stock availability)

If the requested item is out of stock, we will issue a refund instead.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours with:

• Order number
• Clear photos of the product
• Photos of packaging (if applicable)

We will arrange replacement or full refund at no extra cost to you.

6. Non-Returnable Items

The following items are not eligible for return or refund:

• Items marked as Final Sale
• Used, worn, or damaged items
• Items without original packaging or tags
• Customized or personalized products
• Gift cards

7. Order Cancellation

Orders may be canceled within 12 hours of purchase.
If the order has already shipped, cancellation is not possible.
You may still request a return after receiving the product.

8. Return Shipping Costs

• Customer is responsible for return shipping cost
• We are not responsible for lost or damaged return shipments
• We recommend using a trackable shipping method

9. Late or Missing Refunds

If you have not received your refund after 10 business days:

1. Check with your bank or card provider
2. Contact your payment service (PayPal, Stripe, etc.)

We will assist in confirming the refund status.

10. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact:

buy-galaxy.shop
Website: https://buy-galaxy.shop