Shipping Policy

Thank you for shopping at buy-galaxy.shop. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Processing Time

• All orders are processed within 1–3 business days after payment is confirmed.
• Orders placed on weekends or holidays will be processed on the next business day.

High-demand seasons may require additional processing time.

2. Shipping Methods & Delivery Time

We offer worldwide shipping. Estimated delivery times:

Delivery times are estimates and may vary due to customs, weather, or carrier delays.

3. Shipping Fees

Shipping fees depend on destination and will be calculated at checkout.

We may offer:

• Free shipping on selected promotions
• Discounted shipping for qualifying orders

4. Order Tracking

Once your order has shipped, you will receive a confirmation email containing:

• Tracking number
• Tracking link
• Courier information

Tracking status may take 24–72 hours to update.

5. Incorrect Address or Delivery Issues

Please make sure your delivery address is accurate.

buy-galaxy.shop is not responsible for:

• Incorrect or incomplete addresses
• Packages returned due to customer errors
• Lost packages caused by courier errors

If a package is returned due to incorrect address, the customer may be responsible for reshipping fees.

6. Customs, Duties & Taxes

International orders may be subject to:

• Customs fees
• Import taxes
• Duties

These charges are determined by the destination country and are the responsibility of the customer.

We cannot predict or control these fees.

7. Delays Beyond Our Control

Your order may be delayed due to events such as:

• Customs inspections
• Weather conditions
• Global logistics disruptions
• High-volume seasons
• Carrier delays

We appreciate your understanding.

8. Lost or Stolen Packages

If a package is marked as delivered but you did not receive it:

1. Check with neighbors or building management
2. Confirm the address entered at checkout
3. Contact the shipping carrier

If the package cannot be found, contact us at support@buy-galaxy.shop.
We will assist in investigating, but we cannot guarantee replacement for lost or stolen packages.

9. Order Changes & Cancellations

• Changes to shipping address can be made within 12 hours of ordering.
• After shipment, address changes or cancellations are no longer possible.

10. Contact Us

For any questions regarding shipping or delivery, please contact:

buy-galaxy.shop
Website: https://buy-galaxy.shop