FAQ

1. Orders & Payment

Q1: How do I place an order?
A: Browse our collections, select the bag you like, choose size/color if applicable, and click “Add to Cart”. Then proceed to checkout and follow the instructions.

Q2: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and other secure online payment methods.

Q3: Can I modify or cancel my order?
A: Orders can be changed or canceled within 12 hours of purchase. After your order has been processed or shipped, changes are no longer possible.

2. Shipping & Delivery

Q4: Do you ship internationally?
A: Yes, we ship worldwide. Delivery times vary by country and are estimated in our Shipping Policy.

Q5: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. Please allow 24–72 hours for tracking updates.

Q6: Are shipping fees included?
A: Shipping fees depend on your location and are calculated at checkout. We occasionally offer free shipping promotions.

3. Returns & Refunds

Q7: What is your return policy?
A: Returns are accepted within 30 days of receipt, provided items are unused, in original condition, and with tags/packaging. Some items, such as final sale or personalized products, are non-returnable.

Q8: How do I request a refund or exchange?
A: Contact us at support@buy-galaxy.shop with your order number and reason for return. We will guide you through the process.

Q9: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item is defective or we sent the wrong product.

4. Product Information

Q10: How can I care for my bag?
A: Each bag comes with care instructions. Generally, store in a dust bag, avoid direct sunlight, and clean with a soft cloth.

Q11: Are your products authentic?
A: Yes. All bags sold at buy-galaxy.shop are 100% authentic and carefully inspected before shipping.

Q12: Do you offer warranty?
A: Some products may come with a warranty. Please refer to the product page or contact customer service for details.

5. Account & Privacy

Q13: Do I need an account to shop?
A: No. You can check out as a guest, but creating an account allows you to track orders and save addresses.

Q14: How do you protect my personal information?
A: We take privacy seriously. Your personal and payment information is encrypted and processed securely. See our Privacy Policy for details.

6. Customer Support

Q15: How can I contact you?
A: For any inquiries, please email support@buy-galaxy.shop. We aim to respond within 24–48 hours on business days.